Hey there,
fabulous CX leader.
You’re great at this.What’s stopping you taking the leap to C-suite?
Answer: the gap is rarely ambition.
It is access to the career moves, commercial language, technical confidence, and lived insight that help a senior CX leader claim more influence.
CXO Loading... Podcast brings the honest conversations that close the gaps to support your move from Director to C-suite.
Every episode is designed to fuel Lauren’s move from experienced CX Director to CXO.(Did she just say that out loud?!)The mic is on, so you get the career moves, hard-won insight, and useful bits too.
Be the fly on the wall as leading CX leaders, consultants, strategists, and practitioners share the insight you need to make the career shift you are craving.
Each conversation feeds The CXO Codex: usable insight on AI and CX, measurement that means what you need it to, exceptional teams, commercial cases, and leading before you have the authority yet.
The conversations you want to have with someone who has already seen the room from the inside.
CXO Loading... Podcast follows the career moments, commercial decisions, and technical instincts that make a difference when you are building more influence. It does not hand you a generic route to the top. It lets you learn from people who have had to make one.
Why it matters.
70% → 12%
70% of the CX frontline are women. That drops to only 12% of CX Senior Leaders.
80%
Experience-led companies grow revenue 80% faster.
Nearly ½
Nearly half of CXO seats are held by the first person to do the job at their company.
Communities like Women in CX highlight that the gender gap in CX is triple the mainstream. That makes the conversation, the community, and the practical route forward matter. Visit Women in CX to learn more about unleashing the power to lead the movement for human-centred business through community, education, and events.
The reference material you need to feed your ambition to CXO.
When you are leading CX without the title, it can be hard to tell whether the missing piece is a commercial story, a practical system, more technical confidence, or simply a clearer way to ask for what you need. The CXO Codex is built to make that next question easier to see.
Every chapter takes a conversation beyond the recap. You get the leadership lesson beneath the story, research that makes the case stronger, a field tool that gives you somewhere to start, and a useful action you can take today.
It is not theory to admire or a worksheet to file. It is a growing body of material for the rooms you need to influence next, because your next move should be informed by more than the last framework you downloaded. Read the lived experience, take the question into your organisation, and decide what changes next.
Hosted by Lauren Miles
This is personal. So, it has to be useful.
Lauren is an experienced CX Director on the journey to C-suite. CXO Loading... Podcast began with a selfish question: where is the honest resource for the move from Director to CXO? The answer is being built in public, one conversation at a time.
Every guest brings a different way into the same challenge: making CX commercially visible, leading through complexity, building confidence without pretending to know it all, and finding the relationships that turn good work into real influence.
The CXO Codex is for the women already driving growth, leading change, building teams, and working out how to claim more influence in the rooms where it matters. It is designed to help you stop wondering, start connecting the dots, and keep building what comes next.
Your story belongs here.
The next generation of CX leaders needs your version of what works.
Specialising in CX and Customer Success means you're building the strategies, delivering the results, making the business case, and holding together the customer moments of truth that nobody else visualises until you enable it. So, your experience deserves to travel further than the next meeting.
Whether you are a director, VP, consultant, founder, CXO, or an operator with a perspective that could make another woman’s next move clearer, bring it to the conversation.
Keep your momentum
A community can make the next step feel possible.
Women in CX brings women together to nurture, support, and inspire one another, with industry-leading thinking and resources designed to equip people to progress and succeed in business and beyond.
Find people who understand the work, the rooms you are trying to influence, and the ambition that does not switch off when the day job ends.
